Human Resources (HR), HelpDesk and Operations Officer

Application deadline date has been passed for this Job.
Future Kenya
  • Post Date: June 20, 2022
  • Applications 1
  • Views 93
Job Overview

Job Description : Human Resources (HR), HelpDesk and Operations Officer

Helpdesk is an internal and externally impacted job position in a small business operation. It is a critical job position and a
link/bridge between client and client services, employee and client, employee to management. The Candidate should be a degree holder in Human Resource Management or a related field.
Female Candidates are encouraged to apply.

 

Job description & responsibilities :

Must have :

 

• Computer skills – using applications, surveys, campaigns
• Vocation – can command a room
• Writing and communication skills
• Strong People and attitude management
• Convincing skills with conviction to the client on investing/spending.
• Managing people – egos, designations, attitudes, attendance, appearance

Managing the Service Team, Service Orders and Consulting Tasks :

• Creating cases and sending job cards to clients, follow up for approval
• Reporting Automated Services Job Cards from Consultants for the previous day work, completing appointments, closing service orders, responding to cases
• Process service orders and escalation to accounting for billing.
• Job Card Analysis and Performance – Consultants and Time analysis updating the company/directors monthly.

Recruitment and Training

• Recruiting New Staff – Sales, Consulting, Technical, Operations
• Inform the new staff on training and learning
• Looking at GAPS in service delivery and coming up with ideas on how to seal loopholes.
Follow up with the new staff on training and their progress, and informing the director on progress and WEEKLY basis

Support Services and Support Efficiency :

• Daily – registering new support calls (telephone/email/staff), customer calls and updating the company/directors DAILY.
• Daily – follow up of pending cases and pending emails.
• Daily – updating customers on open cases, escalation of open cases
• Keeping a track/list of all pending support calls/issues and updating the company/directors WEEKLY
• Calling the client after service is done by Consultants and support staff to ensure that their issues have been resolved and Email them confirming the same.

We Kindly Request those who are Applying should be within Nairobi

 

Job Detail
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